Frequently Asked Questions
Everything you need to know about your Roland Mouret experience, from our signature tailoring to international delivery.
How do I determine my correct size in Roland Mouret garments?
Our collections follow UK sizing. As many of our signature silhouettes are precision-tailored to the body, we recommend consulting our detailed Size Guide found on each product page or contacting our stylists for specific fit advice.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 2-5 business days. Duties and taxes are calculated at checkout for most destinations to ensure a seamless delivery process.
How do I process a return or exchange?
We accept returns within 14 days of receipt, provided the items are in their original condition with all security tags attached. Please use our online portal to generate a return label. We currently do not offer direct exchanges; please return the item for a refund and place a new order.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For select regions, we also offer flexible payment installments via Klarna.
How should I care for my Roland Mouret pieces?
To maintain the structure and fabric integrity of your luxury garments, we recommend professional dry cleaning only. Specific care instructions for delicate fabrics like silk, wool crepe, and velvet can be found on the internal garment label.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, orders are processed quickly. You may cancel your order within 30 minutes of placement. After this window, we are unable to make modifications, but you may return the item once it arrives.